ACCOUNT & PRIVACY
Account Deletion — FTSPlanner
Account Deletion — FTSPlanner
Foresee (“we”, “us”, “our”) is the developer of the FTSPlanner mobile application (“FTSPlanner”, the “App”). This page describes how you can request the deletion of your FTSPlanner account and the data associated with it.
Last updated: 26 August 2026
How to Request Account Deletion
To request the deletion of your FTSPlanner account, follow these steps:
Step 1 — Open the App
Launch FTSPlanner on your mobile device and log in to your account.
Step 2 — Go to Settings
Navigate to the Settings screen:
Settings → Account → Delete Account
Step 3 — Confirm Deletion
Tap “Delete Account” and confirm your choice when prompted. This initiates the deletion process.
Step 4 — Alternative Request Method
If you cannot access the App, you may also request account deletion by emailing us at:
Include the following in your request:
Your registered email address
The subject line: “Account Deletion Request”
Your request to delete your account and associated data
We will process your request within 30 days.
What Happens When Your Account Is Deleted
Data That Is Deleted
The following data is permanently deleted and cannot be recovered:
Data Category | Examples
Account Information | Email address, authentication tokens, plan history
Projects | All home2solar and solar2business projects
Component Library | Consumers, batteries, panels, transformers
Circuits & Scenarios | Circuit configurations, scenario results
Computation History | Past computation results and reports
Trial Information | Trial status and usage history
Data That Is Retained
For legal and compliance purposes, we retain the following information:
Data Category | Retention Reason | Retention Period
Transaction Records | App store refund and charge disputes | 7 years (financial compliance)
Support Correspondence | Customer service records | 2 years after closure
Anonymous Analytics | Aggregated, anonymized usage data (no personal identifiers) | Indefinite (improves App quality)
Note: Transaction records contain no personal data beyond purchase timestamps and amounts. They cannot be linked back to your account.
RevenueCat — Subscription records are governed by RevenueCat’s Privacy Policy
Google Play / Apple App Store — Purchase history is managed by your app store account
Contact
For questions about account deletion or data retention:
Foresee (“we”, “us”, “our”) is the developer of the FTSPlanner mobile application (“FTSPlanner”, the “App”). This page describes how you can request the deletion of your FTSPlanner account and the data associated with it.
Last updated: 26 August 2026
How to Request Account Deletion
To request the deletion of your FTSPlanner account, follow these steps:
Step 1 — Open the App
Launch FTSPlanner on your mobile device and log in to your account.
Step 2 — Go to Settings
Navigate to the Settings screen:
Settings → Account → Delete Account
Step 3 — Confirm Deletion
Tap “Delete Account” and confirm your choice when prompted. This initiates the deletion process.
Step 4 — Alternative Request Method
If you cannot access the App, you may also request account deletion by emailing us at:
Include the following in your request:
Your registered email address
The subject line: “Account Deletion Request”
Your request to delete your account and associated data
We will process your request within 30 days.
What Happens When Your Account Is Deleted
Data That Is Deleted
The following data is permanently deleted and cannot be recovered:
Data Category | Examples
Account Information | Email address, authentication tokens, plan history
Projects | All home2solar and solar2business projects
Component Library | Consumers, batteries, panels, transformers
Circuits & Scenarios | Circuit configurations, scenario results
Computation History | Past computation results and reports
Trial Information | Trial status and usage history
Data That Is Retained
For legal and compliance purposes, we retain the following information:
Data Category | Retention Reason | Retention Period
Transaction Records | App store refund and charge disputes | 7 years (financial compliance)
Support Correspondence | Customer service records | 2 years after closure
Anonymous Analytics | Aggregated, anonymized usage data (no personal identifiers) | Indefinite (improves App quality)
Note: Transaction records contain no personal data beyond purchase timestamps and amounts. They cannot be linked back to your account.
RevenueCat — Subscription records are governed by RevenueCat’s Privacy Policy
Google Play / Apple App Store — Purchase history is managed by your app store account
Contact
For questions about account deletion or data retention: